Privacy Policy

ArcticMist ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information when you visit arcticmist.online (the "Site") or purchase our products.

Information We Collect

When you place an order or contact our support team, we collect information you provide directly to us, including:

• Name, shipping address, and billing address
• Email address and phone number
• Payment information (processed securely by our payment provider — we do not store full card numbers on our servers)
• Order history and product preferences
• Customer support correspondence

We also automatically collect limited technical information when you browse the Site, including IP address, browser type, device identifiers, pages viewed, and the referring page that brought you to us.

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and returns
• Communicate with you about your orders, account, or support requests
• Send marketing emails about new products, promotions, and ArcticMist news (you can unsubscribe at any time)
• Improve the Site, our products, and our customer experience
• Detect, prevent, and address fraud, abuse, or technical issues
• Comply with legal obligations

Sharing Your Information

We do not sell your personal information. We share limited information with service providers who help us operate our business — including payment processors, shipping carriers, email service providers, and analytics platforms — and only to the extent necessary for them to perform their functions on our behalf.

We may also disclose information if required by law, subpoena, or other legal process, or if we believe disclosure is necessary to protect our rights, the safety of our customers, or the public.

Cookies and Tracking

We use cookies and similar technologies to remember your preferences, keep items in your cart, measure site performance, and deliver relevant advertising. You can control cookies through your browser settings; disabling them may affect some features of the Site.

Your Choices and Rights

You may:

• Unsubscribe from marketing emails by clicking the unsubscribe link in any message
• Request access to, correction of, or deletion of the personal information we hold about you
• Opt out of the sale or sharing of personal information (we do not sell personal information)

To exercise any of these rights, contact us at [email protected].

Data Retention and Security

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy and to comply with our legal obligations. We use reasonable administrative, technical, and physical safeguards to protect your information, but no system is perfectly secure.

Children's Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll revise the "Last updated" date at the top of this page. Material changes will be communicated via email or a notice on the Site.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at [email protected].